Terms of service.
Plain-English terms for ordering from Printvolution. They apply whether you order on this site, over WhatsApp, or at the counter. If anything here is unclear, email us before you order.
Who you are ordering from
Printvolution, Paya Lebar Square, 60 Paya Lebar Road #B1-35, Singapore 409051. We are not GST-registered, so no GST is added — the price you see is the price you pay. Delivery is charged separately and shown at checkout.
Orders and payment
You can order as a guest or with an account. Prices for standard products are calculated live as you choose your options. An order is confirmed once payment is received; for walk-in jobs we confirm and settle at the shop.
We accept PayNow, bank transfer and card. Card payments are processed by HitPay, a third-party payment gateway — your card details go to them and are not stored on our website.
Artwork — please read before you order
We print exactly the file you supply. There is no separate proof to sign off, so your artwork must be final and print-ready when you send it. The one exception is die-cut shapes, where you approve a cutline preview before we cut.
We do not convert your file from RGB to CMYK. RGB artwork tends to print darker than it looks on screen. Each product page lists the size, bleed, resolution and format required — please set your file to that spec.
We run a basic file check on request — that the file opens, the page count is right, and obvious problems are flagged. It is not a design review, and it does not transfer responsibility for the artwork to us.
Your rights to what you upload
By sending us artwork, photos or text, you confirm you own it or have permission to have it printed. You remain the owner of your content. You allow us to use it only to produce and deliver your order. We may decline any job we believe infringes someone else’s rights or is unlawful.
Turnaround
The production clock starts once your artwork clears our file check — not the moment you pay. If there is a problem with the file we flag it early. Timelines shown on product pages are working estimates, and rush requests depend on the production queue at the time.
Changes and cancellation
Message us on WhatsApp as soon as possible. We can usually adjust or cancel before the job goes on the press. Once it is printing we cannot change it — every item is produced to your order and cannot be resold.
If something is wrong
Message us on WhatsApp with your order number and a photo, as soon as you can after receiving it. We will review it with you. If the fault is ours, we put it right. If it comes down to the artwork or file supplied, we will talk through the best fix with you.
Because everything is made to order, we do not offer change-of-mind returns or exchanges.
Delivery and collection
We deliver islandwide, with next-day and economy options and free delivery over a minimum spend. Sentosa addresses carry a S$15 island surcharge, which applies even when the order otherwise qualifies for free delivery. Self-collection at Paya Lebar Square is free. Exact delivery cost is shown at checkout before you pay. We are Singapore-focused; message us about anything overseas.
Membership, points and vouchers
Membership benefits and member pricing start when you join. Members earn 1 point per S$1 ordered. Discounts do not stack — per order you get the better of a voucher or member pricing, and a promo code applies on its own. Points are earned regardless of which discount applies. Points stay live for 12 months from your last order and lapse if your membership ends or you go a full year without ordering. Full details are on the Membership page.
Your data
How we handle your files and records — including the 30-day deletion of gift uploads and print files — is set out in our Privacy & data retention page.
Governing law
These terms are governed by the laws of Singapore. We may update them from time to time; the version on this page at the time you order is the one that applies to that order.
Questions?
Email enquiry@printvolution.sg — we respond within a working day.